Returns & Refunds

At TONEBLVD, we want you to be happy with your purchase. If you need to return an item, you have 30 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must:

• Be unworn and unused

• Be in the same condition that you received it

• Have all original tags attached

• Be returned in its original packaging

• Include proof of purchase or your order details

We reserve the right to refuse a return if the item does not meet these conditions.

For hygiene reasons, please do not return items that have been worn, washed or damaged after delivery.

How to Start a Return

To request a return, please contact us at support@toneblvd.com with your order number and the reason for your return.

Please do not send an item back before your return has been approved. Once your return is accepted, we will provide you with the return instructions and the address to send your package to.

Returns sent without prior approval may not be accepted.

Return Address

Approved returns should be sent to:

TONEBLVD Returns
Unit 173382, Courier Point
13 Freeland Park
Wareham Road
Poole
Dorset
BH16 6FH
United Kingdom

Please only use this address once your return has been approved by our team.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective or you receive the wrong item, please contact us at support@toneblvd.com as soon as possible, including your order number and photographs of the issue.

We will review the issue and arrange an appropriate solution.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or product, please request a return for your original item and place a new order once your return has been approved.

Sale Items

Sale items are eligible for return unless otherwise stated on the product page.

Any items specifically marked as final sale are not eligible for return.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method.

Please allow up to 10 business days for us to process your refund after your return has been received and approved. Your bank or payment provider may take additional time to make the funds available in your account.

If you have not received your refund after this period, please contact us at support@toneblvd.com.

Your Consumer Rights

Nothing in this policy affects your statutory rights as a consumer. Where applicable, you may have additional rights under UK consumer protection law, including rights relating to faulty, damaged or incorrectly supplied goods.

For customers in the European Union, additional consumer cancellation rights may apply depending on the circumstances of the order and applicable law.

Contact Us

If you have any questions about returns or refunds, please contact:

TONEBLVD
Email: support@toneblvd.com